Job Vacancies

Job vacancies

Job role: Credit Controller

We’re looking for a Credit Controller at the London Community Bank.

This is an amazing opportunity to join a London based Credit Union in an important role supporting their members, carrying out critical operational tasks and offering excellent customer service.

If you are highly organised, have lots of initiative and love improving processes and systems and keen on learning about a new sector, this could be just the role for you. The role offers flexible working, a collaborative team environment and room for growth.

About Us:

The London Community Bank is a thriving credit union with a membership base of 3500 and savings of £8m. We're committed to financial inclusion and community development. We were formed in January 1991 originally just serving the employees of Hillingdon Council. Since then, our Common Bond has extended to anyone who works or lives in the London boroughs of Hillingdon, Harrow, Ealing, Brent, Hounslow, Hammersmith & Fulham, Richmond upon Thames, Kingston upon Thames, Wandsworth, Merton as well as Slough and South Bucks. We are proud of the impact we have had on our local communities are growing our team to enable to us to continue to serve our existing members and grow our member base. We are lean team that work collaboratively and support each other’s learning and growth. We focus on outcomes, performance and impact to the members and communities we serve.

About You:

Are you a self-motivated, organized individual with practical office and financial management experience? We're looking for a confident communicator, team-player and someone that is eager to learn, to join our team, managing day-to-day activities and promoting financial services.

Position Details:

JOB TITLE:          Credit Controller

REPORTING TO: Line Manager – CEO

SALARY:              £16 per hour – 15 hour week – Days flexible

Start date:            Immediate

Closing date:       10^th May 2024

Location:              Civic centre Uxbridge – hybrid working available 

We are looking for a committed Credit Controller to join our team, this is a part-time role and mainly office based.

All applicants to provide a CV with covering letter to the CEO at sallen@hillingdoncu.co.uk

 Key Responsibilities

1. To report to the CEO on all accounts.
2. To monitor all member loans to ensure that all repayments are up to date.
3. To use our existing systems to follow up on calls, letters and arrangements made.
4. Make calls to members to discuss their accounts /situation and agree payment options.
5. To arrange payments with members negotiating payment options.
6. To issue letters/emails/texts in sequence to members chasing bad debt in line with agreed procedures.
7. To follow up on all accounts in arrears.
8. To liaise with the loans team to ensure they are fully updated on the situation regarding arrears on all accounts and to highlight key lending issues.
9. Aim to reduce the delinquency for the Credit Union by recovering as much debt as possible.
10. To maintain the provision spreadsheet
11. To be responsible for the co-ordination of all procedures relating to the collection of loans in arrears across the organisation to ensure the bad debt of the Credit Union is minimised.
12. Pro-actively identify and liaise with external debt collection companies, and other statutory bodies and ensure that accurate records and legal documents are kept of referrals and any payment made. Ensure that all late payments are monitored and reviewed on a recurring basis.
13. Administer and liaise with Debt Recovery Companies to help recover bad debt.
14. Attend training as required.
15. Any other reasonable duties that may be required by the CEO to ensure the smooth running of the Credit Union.

 Key Knowledge, Skills and Experience

• Proven experience in either arrears and collections, or credit control
• Ability to deal with challenging and difficult members.
• Direct experience of credit control enforcement procedures, ie.Iva’s, Dro’s,etc.
• A friendly, supportive yet assertive manner.
• Good negotiating skills
• Self Motivated
• Highly organised, with a proactive and enthusiastic approach to work
• An ability to use a range of ICT efficiently.
• Good numeracy and literacy skills
• Excellent telephone manner
• Excellent verbal and written communication skills
• Ability to work on own initiative and as part of a team.
• Excellent organisation skills
• Commitment to continuous improvement and self-development

Supervisory job description

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